Plan, build and run for better customer outcomes.

Our approach to service delivery is based on a clear process and strategy which follows three simple phases: PLAN, BUILD, RUN. This robust, proven approach gets us to the right answers as quickly and effectively as possible by outlining a clear engagement process for ourselves and our customers. We call it our Enablement Framework.

The beauty of this framework is our customers can access whichever step or steps they need to. We have developed and refined our process based on many years of experience. Either to deliver an end-to-end transformative journey, or to achieve faster, more targeted outcomes to meet the needs of our customers.

It starts with identifying and scoping a plan, through our Discovery Workshop and Deep Dive. Here we get to know your business and work with you to envision what is possible. Then we analyse, assess and design what is needed. Next we move onto the build phase where we provide services and products to develop, test and transform your IT environment. Before reaching the final phase where your IT solutions and services run smoothly and perform better; with our ongoing support, lifecycle management and continuous innovation.

Enablement framework diagram

CANCOM’s Enablement Framework helped us to speedily scope how to move into a digital world. The collaboration between teams was agile and I had full confidence that the result would meet our future business needs


Whilst we have a robust framework to follow, every customer is different and unique. Find out how we have helped a number of our customers to plan, build or run their IT. Enabling them to achieve real successes and deliver positive outcomes for their business.

Discover how we help our customers

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